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Refund Policy



Non-tangible Goods


Some products that The Busy Bookkeeper (Pty) Ltd offers are non-tangible irrevocable goods. We do not issue refunds once the order is accomplished and access is granted to the product. As a customer you are responsible for understanding this upon purchasing any item on this site.




Services are payable upfront and in full, unless otherwise agreed. As a customer it is your responsibility to contact The Busy Bookkeeper (Pty) Ltd for a consultation to discuss the work to be completed. The Busy Bookkeeper (Pty) Ltd does not issue refunds for any reason especially where there third-party costs are required to perform the said service.


Third-party Goods


Some of our products (such as Sage Pastel) are ordered directly from the manufacturer/ developer. We do not handle these products at all. Please refer to their website to view the respective Refund Policies on these items.


If you have any questions about our refund or cancellation policy please email


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